Frequently Asked Questions
Everything you need to know about our luxury fragrances and boutique shopping experience.
Are your fragrances authentic and original?
Yes, every product sold on our site is 100% authentic and sourced directly from Rancé 1795. We pride ourselves on maintaining the heritage and quality of our historical perfume house.
What is your shipping policy for international orders?
We offer worldwide shipping via premium carriers. Delivery times vary by region, typically ranging from 3 to 7 business days. Please note that customs duties may apply depending on your country's regulations.
What should I do if my perfume arrives damaged?
We take great care in packaging our delicate glass bottles, but if your item arrives damaged, please contact our customer service within 48 hours of delivery with a photo of the package for a full replacement or refund.
Can I return a fragrance if I have opened the seal?
To ensure hygiene and product integrity, we can only accept returns on items that are unopened, unused, and in their original cellophane packaging within 30 days of purchase.
Do you offer samples before I commit to a full-sized bottle?
We often include complimentary samples with every order. Additionally, we offer curated discovery sets for purchase so you can experience our collection before choosing your signature scent.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and seamless checkout process.