Returns & Exchanges
At Rancé, we strive for your complete satisfaction with our luxury fragrances and skincare; however, if you are not entirely pleased, we accept returns of unopened and unused products within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return.
Secure Packaging
Carefully place the original, unopened product in its initial packaging to ensure it remains protected during transit.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our boutique team inspects the return, a full refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing